Inspect your order on arrival
Please check your order as soon as you receive it. If an item is defective or the order is short, contact us within 3 business days of receiving it through our contact form, with your order number and photos.
What we cannot accept
- Shipping damage: orders ship FOB Buena Park, so damage or loss in transit is the carrier’s responsibility. File the claim with your carrier.
- Closeout and final-sale items cannot be returned or exchanged.
- Claims received more than 3 business days after delivery.
Need proof of condition before your order ships? Ask for photos of your order before pickup or shipment.